Thank you for choosing to support our charity. We value your generous donation and are committed to ensuring that your donation is put to good use. If for any reason you wish to request a refund, please read the following refund policy carefully.

1. Eligibility for Refund: We understand that mistakes can happen when making a donation, or that circumstances can change. You may be eligible for a refund if you have made a donation in error or if you change your mind about supporting our organization. Refunds will only be granted if the following conditions are met:

• The donation was made through our website.
• The refund request is made within 30 days of the date of the donation.
• The refund request is made by the same person who made the donation.

2. Refund Process: To request a refund, please contact us at ss.hopefoundation@smartsocs.com. Please include your name, email address, and the date and amount of your donation. We will process your refund as soon as possible, usually within 7 business days. Please note that it may take up to 10 business days for the refund to appear on your credit card statement.
3. Refunds for Event Tickets: If you have purchased tickets for an event, please note that we do not offer refunds for event tickets. If the event is cancelled, we will make every effort to reschedule or offer alternative arrangements.
4. Changes to Refund Policy: We reserve the right to modify this refund policy at any time, without notice. By continuing to use our website after any modifications, you agree to be bound by the revised refund policy.

If you have any questions or concerns about this refund policy, please contact us at ss.hopefoundation@smartsocs.com